There are several reasons why your ID may have been rejected:
- Incomplete document or missing information:
- The document should not be cropped, all four corners must be visible. Make sure all essential information such as address/date/bank account number is visible.
- Low quality, blurry or illegible:
- We accept a variety of formats, including digital photos, scanned images, PDF and screenshots. Please check that everything is legible before sending the document.
- Name does not match:
- Unless specifically requested otherwise, documents must be in the name of the account holder.
- Expired or too old:
- Documents are only accepted if they are valid.
Can you try again? If unsuccessful, please contact Customer Support.