Check carefully to see if the payout is really wrong. Some of the reasons why it might seem like the payout has gone awry are:
- One of your selections has been cancelled due to a suspended match (void) and reset to an odd of 1.00.
- You have placed an Asian handicap. Payouts on Asian handicap markets differ from traditional betting, and in some cases can only pay out a portion of the potential winnings.
- In the case of a 'free bet', only the profit is paid out. The stake of the free bet is released by Jack's, but taken back when the bet is closed.
Should you still notice something wrong with your payout after this check, please contact Customer Support.