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  1. Jack's Help Center
  2. Live Casino
  3. Frequently asked questions about the Live Casino

Frequently asked questions about the Live Casino

Everything you need to know about our live games.

  • What are the opening hours of the Live Casino?
  • Which games can I play in the Live Casino?
  • Which language do you use in the Live Casino?
  • How can I play at the Live Casino?
  • Can I play free of charge in the Live Casino?
  • Can I chat with the Game Presenters, and can they see me?
  • I have problems with the image/sound, what should I do?
  • How do I play Live Roulette?
  • How can I get help immediately from Customer Support while I’m playing?
  • A Game Presenter/player was rude (to me). What can I do?
  • My question is not listed, where can I go?
  • Where is the Live Casino located?
  • How do I know when which Game Presenter is at which table?
  • What happens when a Game Presenter makes a mistake?
  • I won, but I didn't get paid out. What should I do?
  • My bet was not accepted, what should I do?
  • What happens to my bet if my internet suddenly disconnects?
  • What is the table limit?
  • Where can I see my game history?
  • Can I play at multiple tables at the same time?
  • Where can I find the game rules for the games in the online casino?
  • How can I change my screen name?
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