Frequently asked questions about your account
Information about logging in, personal details, exclusion and fraud.
- Why can’t I log in?
- I forgot my password, what should I do now?
- When I log in, I receive a message that my password is wrong. How is this possible?
- Where can I find my personal details?
- How can I close my account?
- My account shows activity, but I have not logged in myself
- How can I change my password?
- I want to set a time-out. How can I do this myself?
- How can I change my address?
- You have withdrawn money from my bank account twice
- Why is my bonus money suddenly gone?
- Money was transferred from my bank account to my casino account, but I did not do this
- I received an e-mail asking for my personal details; what should I do with it?
- I received an e-mail, asking to verify my password. Did you send this?
- I have been approached by another player of your casino. This person has offered me a sum of money for my account. Should I do anything with this?
- I received a strange e-mail offering free spins and extra bonuses. Is this real?
- I am worried that I received a fake e-mail, asking for my login details. What should I do about this?
- Can I reopen my account?