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  1. Jack's Help Center
  2. My Account
  3. Frequently asked questions about your account

Frequently asked questions about your account

Information about logging in, personal details, exclusion and fraud.

  • Why can’t I log in?
  • I forgot my password, what should I do now?
  • When I log in, I receive a message that my password is wrong. How is this possible?
  • Where can I find my personal details?
  • How can I close my account?
  • My account shows activity, but I have not logged in myself
  • How can I change my password?
  • I want to set a time-out. How can I do this myself?
  • How can I change my address?
  • You have withdrawn money from my bank account twice
  • Why is my bonus money suddenly gone?
  • Money was transferred from my bank account to my casino account, but I did not do this
  • I received an e-mail asking for my personal details; what should I do with it?
  • I received an e-mail, asking to verify my password. Did you send this?
  • I have been approached by another player of your casino. This person has offered me a sum of money for my account. Should I do anything with this?
  • I received a strange e-mail offering free spins and extra bonuses. Is this real?
  • I am worried that I received a fake e-mail, asking for my login details. What should I do about this?
  • Can I reopen my account?
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