Skip to main content
JACKS.NL Help Center Help Centre home page
Submit a request
  1. JACKS.NL Help Center
  2. Responsible Gaming
  3. Frequently asked questions about responsible gaming

Frequently asked questions about responsible gaming

Everything you need to know about time-outs, limits and playing behaviour.

  • What is a loss limit?
  • Is the loss limit being set automatically?
  • What does the session limit mean?
  • Why do I need to set limits?
  • How do I request a self-exclusion (time-out)?
  • I want to close my account
  • What happens to my money and outstanding bets during a time-out?
  • What is the minimum age for the online casino?
  • What is the maximum balance I can have on my account? 
  • How do I exclude myself from all online and land-based casinos?
  • Can I reopen my account early during a self-exclusion?
  • Do you set the session limit per day? 
  • Can I still change my limit(s) after registration?
  • How can I set or change my limit(s)?
  • What limits must I set?
JACKS.NL Help Center
Nederlands