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  1. JACKS.NL Help Center
  2. Registration and Verification
  3. Frequently asked questions about making an account

Frequently asked questions about making an account

Everything you need to know about passwords, documents, IBAN and limits.

  • How do I open an account?
  • What is the minimum age to open an account?
  • What documents do I need to register?
  • Why do my documents need to be verified?
  • My identity document has expired, can I still use it for registration?
  • My ID is not accepted, how is this possible?
  • I have uploaded my document, but it has not been accepted yet. Why is that?
  • Why can't I open an account?
  • Why did I receive a verification e-mail if I did not open an account?
  • Why is my e-mail address not being accepted?
  • How can I change my e-mail address?
  • How can I change my personal details in my account?
  • My IBAN is not accepted; now what?
  • Can I change my IBAN after registration?
  • What is an IBAN?
  • Where can I find my IBAN data?
  • What does max. balance mean?
  • How long does it take for my payout to be processed?
  • What is the maximum deposit limit?
  • 16. What does the session limit mean?
  • What is the daily session limit?
  • Which limits do I have to set?
  • Why do I have te set limits?
  • Can I change my limits after registration?
  • Where can I set and change my limits?
  • Why was my document rejected?
  • I just requested a withdrawal, but the money is not yet in my account. Why is this?
  • I would like to pay out to another bank account, is that possible?
JACKS.NL Help Center
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