Frequently asked questions about making an account
Everything you need to know about passwords, documents, IBAN and limits.
- How do I open an account?
- What documents do I need to register?
- How can I change my e-mail address?
- What is the minimum age to open an account?
- How can I change my personal details in my account?
- How long does it take for my payout to be processed?
- I just requested a withdrawal, but the money is not yet in my account. Why is this?
- I would like to pay out to another bank account, is that possible?
- Why do my documents need to be verified?
- Why can't I open an account?
- Can I change my limits after registration?
- What does max. balance mean?
- What is the daily session limit?
- What is the maximum deposit limit?
- 16. What does the session limit mean?
- Which limits do I have to set?
- Why do I have te set limits?
- My IBAN is not accepted; now what?
- Can I change my IBAN after registration?
- What is an IBAN?
- Where can I find my IBAN data?
- My identity document has expired, can I still use it for registration?
- My ID is not accepted, how is this possible?
- I have uploaded my document, but it has not been accepted yet. Why is that?
- Why did I receive a verification e-mail if I did not open an account?
- Why is my e-mail address not being accepted?
- Where can I set and change my limits?
- Why was my document rejected?