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  1. Jack's Help Center
  2. Registration and Verification
  3. Frequently asked questions about making an account

Frequently asked questions about making an account

Everything you need to know about passwords, documents, IBAN and limits.

  • How do I open an account?
  • What documents do I need to register?
  • How can I change my e-mail address?
  • What is the minimum age to open an account?
  • How can I change my personal details in my account?
  • How long does it take for my payout to be processed?
  • I just requested a withdrawal, but the money is not yet in my account. Why is this?
  • I would like to pay out to another bank account, is that possible?
  • Why do my documents need to be verified?
  • Why can't I open an account?
  • Can I change my limits after registration?
  • What does max. balance mean?
  • What is the daily session limit?
  • What is the maximum deposit limit?
  • 16. What does the session limit mean?
  • Which limits do I have to set?
  • Why do I have te set limits?
  • My IBAN is not accepted; now what?
  • Can I change my IBAN after registration?
  • What is an IBAN?
  • Where can I find my IBAN data?
  • My identity document has expired, can I still use it for registration?
  • My ID is not accepted, how is this possible?
  • I have uploaded my document, but it has not been accepted yet. Why is that?
  • Why did I receive a verification e-mail if I did not open an account?
  • Why is my e-mail address not being accepted?
  • Where can I set and change my limits?
  • Why was my document rejected?
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